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Customer Service Specialist

2 months ago

Fort Wayne, Indiana, United States Fleet Feet Full time

Position Overview:

At Fleet Feet, we embrace the philosophy that Running Changes Everything. As the leading running retailer in the nation, with over 260 locations and a comprehensive online presence, we are dedicated to fostering an inclusive atmosphere. Our commitment lies in providing exceptional service and support to our customers, ensuring they have everything they need for a successful running experience. Whether it’s helping them discover their ideal running shoes, selecting the right apparel, or inviting them to join our community training programs, we strive to create a vibrant, energetic, and enjoyable environment. Our team consists of passionate and diligent individuals who collaborate to overcome challenges, achieve objectives, and enhance our brand daily. We are actively seeking dedicated individuals to join our mission and embody our core values.

Key Responsibilities:

As a Sales Associate and Outfitter, you will be integral to our brand's success. Your role involves recommending products and gear that empower customers to reach their personal milestones, regardless of their running journey. This position requires a commitment to exceeding customer expectations and contributing positively to our community. You will engage with a diverse group of customers, vendors, and colleagues, building meaningful relationships through attentive listening and tailored solutions. Our focus is on prioritizing people, and we recognize that our daily efforts create a unique experience.

Qualifications:

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Previous experience in a customer-facing sales role is preferred.
  • Proactive learner with strong decision-making skills.
  • Enthusiastic, self-driven, and detail-oriented.
  • Accountable and adaptable to changing circumstances.
  • Integrity and ethical conduct in all interactions.
  • Collaborative mindset with a customer-centric approach.
  • Willingness to go the extra mile when necessary.
  • Professional communication skills with customers and team members.
  • Commitment to delivering outstanding customer experiences.
  • Support for all Fleet Feet initiatives and activities.

Benefits:

  • Dynamic and enjoyable work environment.
  • Opportunities for training and career advancement within the Fleet Feet network.
  • Engagement in community service and local initiatives.
  • Discounts on training programs and products.
  • Work alongside passionate team members.

Fleet Feet franchise locations operate independently. If hired at a franchise location, you will be employed by that franchisee and not by Fleet Feet Corporation. Opportunities are available at both franchise locations and Fleet Feet Corporation.