Customer Experience Specialist

4 weeks ago


Fort Wayne, Indiana, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that every customer has a positive experience buying and selling cars.

Key Responsibilities
  • Provide exceptional customer service by guiding customers through the sales process
  • Conduct vehicle condition assessments and communicate information to buyers
  • Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including printing daily reports and maintaining transaction paperwork
Requirements
  • Demonstrate exceptional communication skills and ability to build strong relationships
  • Display confidence in self, the product, and CarMax
  • Ability to balance the needs of the customer and the business when making decisions
  • Seek to fully understand and meet customer needs
  • Perform multiple duties in a high-energy, fast-paced working environment
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a strong focus on training and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.



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