Customer Service Representative

4 weeks ago


Fort Wayne, Indiana, United States ECI Management Full time
Job Description

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Associate. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.

As a Customer Service Associate, you will be responsible for:

  • Identifying and pursuing new sales leads using targeted marketing lists
  • Providing customers with products and solutions that simplify and organize their lives
  • Processing sales orders, order changes, installation dates, and cancellations
  • Providing product sales and support to customers, other Customer Solutions Specialists, and our outside sales team
  • Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
  • Excelling in a team-based, competitive environment
  • Working with the account team on growth and retention of client accounts

Requirements of the Customer Service Associate:

  • A high school diploma or GED equivalent is required
  • 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
  • Consistently reliable transportation
  • Ability to communicate effectively, actively listen, and problem-solve
  • Ability to work well individually and in a team environment
  • Strong sales and closing skills and the ability to overcome objections


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