Customer Experience Specialist
2 days ago
As a Customer Specialist at CarMax, you will play a critical role in delivering an exceptional customer experience. You will be empowered to provide guidance and support to customers throughout their car-buying journey, ensuring a seamless and transparent process.
Key Responsibilities- Provide top-notch customer service by guiding customers through the sales process, from initial contact to final sale.
- Conduct thorough vehicle condition assessments to ensure accurate appraisals and customer satisfaction.
- Manage vehicle inventory, including receiving and scanning vehicles, and performing daily reconciliations.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle various administrative tasks, such as printing reports, maintaining paperwork, and contacting finance companies.
- Create service appointments and review repair order invoices to ensure accuracy and compliance.
To succeed in this role, you must demonstrate exceptional communication skills, confidence in yourself and the product, and the ability to build strong relationships. You should also be able to balance customer needs with business requirements, seek win-win solutions, and drive work processes with attention to detail.
About CarMaxCarMax is a leader in the used car industry, committed to delivering a high-integrity experience for customers. With over 200 locations nationwide, we offer a unique and innovative approach to car buying and selling. Our team of over 25,000 associates is dedicated to helping every customer achieve their best, both at work and in their community.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
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Customer Experience Specialist
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Fort Wayne, Indiana, United States CarMax Full timeAbout the RoleAs a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and provide support to customers throughout their journey, ensuring a seamless and transparent process.Key ResponsibilitiesProvide top-notch customer service by guiding customers through every step of the...
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Customer Service Representative
2 weeks ago
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