Clinical Operations Coordinator
2 weeks ago
Position Title: Clinical Operations Coordinator
Location: Upper East Side
Department: Clinical Operations
Work Schedule: Monday-Friday
Weekly Hours: 35.00
Employment Status: Non-Exempt
Compensation Range: $38.91 per hour
Position Overview
Under supervision, manages the daily clinical and administrative functions of the practice.
Key Responsibilities
- Assists in formulating and executing practice policies aimed at enhancing operations and patient care services.
- Develops and enforces protocols for collecting co-payments or outstanding patient balances at the time of service.
- Supervises clinical administrative personnel by organizing schedules, delegating tasks, conducting evaluations, and facilitating training and development.
- Acts as a subject matter expert for the electronic medical record system, aiding providers and clinical staff in navigating records, resolving issues, and boosting efficiency.
- Conducts orientation and training for new hires regarding office policies and procedures.
- Manages administrative and clinical schedules for faculty members.
- Coordinates travel arrangements, registrations, and professional memberships for faculty.
- Ensures patient forms are current and updated as necessary.
- Maintains compliance with regulatory training and certification requirements for staff.
- Handles procurement activities related to necessary goods, services, and equipment.
- Oversees disbursement and reimbursement processes as required.
- Addresses patient and staff concerns, escalating complex issues to management and the Human Resources Department as necessary.
- Maintains inventory of supplies, equipment, and reagents, placing orders as authorized and verifying delivery accuracy.
- Ensures facilities and equipment are in optimal working condition, coordinating maintenance and repairs as needed.
- Assists in planning for coverage during employee absences due to vacation, illness, or personal leave.
- Supervises the upkeep of examination rooms and patient waiting areas.
- Participates in daily office operations by assisting with patient reception, registration, appointments, and other patient care-related tasks.
- Performs additional related duties as assigned.
- High School Diploma required.
- Bachelor's degree preferred.
- Approximately 3 years of relevant experience in an academic medical center.
- Exemplary communication and interpersonal skills; proven ability to engage with diverse groups and demonstrate strong 'people skills.'
- Professional demeanor, including appropriate appearance and conduct.
- Exceptional customer service skills, both in-person and through various communication channels.
Working Conditions/Physical Demands
- Standard office environment.
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