Client Support Specialist

2 weeks ago


Virginia Beach, Virginia, United States Teleperformance USA Full time

Client Support Specialist Role at Teleperformance USA

About Teleperformance USA

Teleperformance USA is a leading provider of digital business services, offering innovative solutions that enhance operational efficiency for prominent brands. Our diverse workforce, fluent in over 300 languages, is committed to making a positive difference in our communities and for our clients.

What We Offer

  • Comprehensive Training Programs
  • Attractive Salary Packages
  • Complete Benefits Offerings
  • Generous Paid Time Off
  • Wellness Initiatives for Employees

Your Responsibilities

As a Client Support Specialist, you will engage with clients through multiple communication channels, delivering effective solutions to their queries. Your duties will include addressing concerns, escalating issues when necessary, and documenting call details for reporting purposes.

  • Engage with clients to address inquiries or issues
  • Calmly manage and de-escalate conflicts
  • Document call details for compliance and auditing
  • Provide insights on call-related challenges
  • Promote additional products when appropriate

Qualifications

  • High School Diploma or equivalent qualification
  • Minimum age of 18 years
  • Prior experience in a call center environment
  • Typing proficiency of at least 25 words per minute
  • Competent in operating a computer
  • Basic skills in network troubleshooting
  • Excellent communication and listening abilities

Become Part of Our Team

At Teleperformance USA, we prioritize our employees and are dedicated to fostering a supportive and inclusive workplace. Join us in a team that is committed to excellence and creating a positive work atmosphere.

Teleperformance USA is an Equal Opportunity Employer



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