Insurance Customer Service Specialist
2 days ago
We are a six-year-old agency with a reputation for outstanding customer service, backed by excellent Google reviews and a commitment to our community. Our agent, a proud UCF alumnus with a Master's in Taxation and a background in public accounting, brings extensive expertise to our operations. Our diverse team of eight includes Spanish and Portuguese speakers, ensuring accessible service for all clients.
We prioritize family-oriented values—no nights or weekends—creating a balanced environment for both our team and our clients. As we continue to grow, we're excited to be expanding to a new office, set to open at the same convenient location. Team perks include up to three weeks of PTO, paid holiday closures, a 401k contribution, and group health, dental, and vision benefits.
Responsibilities:
- Establish customer relationships and follow up with customers as needed.
- Use a customer-focused review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Benefits:
- $45,000 - $60,000 annual salary plus commission/bonus potential
- 401K with company contribution
- Health benefits
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Growth potential/Opportunity for advancement within our agency
Requirements:
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- People-oriented
- Detail oriented
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment
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