Enterprise Customer Service Specialist

18 hours ago


Lake Mary, Florida, United States Online Labels Group Full time

We are seeking a skilled Enterprise Customer Service Representative to join our team at Online Labels Group. This role involves providing exceptional support to assigned enterprise accounts, ensuring their needs are met through timely and accurate communication.

Key Responsibilities
  • Manage incoming calls and emails from assigned enterprise portfolio
  • Communicate with clients to ensure all their needs are understood and addressed
  • Provide expert-level labeling knowledge and solutions

As an Enterprise Customer Service Representative, you will be responsible for troubleshooting customer issues, collaborating with internal departments to fulfill customer requests, and recommending materials and adhesives based on application requirements. You will also work with the outside salesforce to meet customer needs, including samples, art approvals, and managing ship dates.

Requirements
  • Excellent organization, attention to detail, and follow-up skills
  • Strong written and verbal communication skills
  • Strong typing and computer skills (40+ wpm)

We offer a competitive salary range of $17.00-$20.00 per hour, based on experience, as well as a comprehensive benefits package, including medical, dental, vision, paid time off, and 401(k) with company match.



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