Customer Service Representative

8 hours ago


Lake Mary, Florida, United States YMCA of Central Florida Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team at the YMCA of Central Florida. In this role, you will be responsible for providing exceptional customer service to members and visitors, while also performing various administrative tasks.

About the Role

This is a part-time position, working a flexible schedule including weekends and holidays as needed. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently with minimal supervision.

Responsibilities
  • Perform facility access control duties by checking in members and program participants entering the building.
  • Conduct interviews/tours to promote membership.
  • Assist members and customers courteously, meeting and greeting them in a positive and professional manner.
  • Answer the telephone in a prompt and courteous manner.
  • Enter membership and program enrollment data into applicable technology systems/software, print receipts, and give receipts to members and program participants.
  • Ensure the security of the association enforcing policy regarding visitors and maintain visitor logs.
Requirements
  • High School Graduate or equivalent required.
  • One year of YMCA experience preferred.
  • One year of customer service experience preferred.
  • Demonstrated computer knowledge and data entry skills.
  • Excellent verbal, written, and interpersonal communication skills.
Work Environment & Physical Demands
  • Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
  • The noise level in the work environment is usually moderate to loud.
  • The physical activities of this position include: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions.
Salary and Benefits

The salary for this position is $15.00 per hour, commensurate with experience. We offer a competitive benefits package, including health, dental, and vision insurance, as well as paid time off.



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