IT Service Desk Specialist
4 days ago
The Judge Group is hiring an IT Service Desk Specialist to provide top-notch technical support to our clients. In this role, you will be responsible for troubleshooting and resolving technical issues, escalating complex problems to internal teams, and providing timely responses to client inquiries.
Responsibilities:
- Troubleshoot and resolve technical issues via phone, email, or chat
- Evaluate and escalate complex technical issues to internal teams
- Communicate effectively with clients and internal stakeholders to ensure timely resolution of issues
- Work collaboratively with other teams to resolve technical issues
- Participate in ongoing training and professional development to enhance technical skills
Qualifications:
- 1+ year of experience in a service desk-related position with proven track record
- Strong technical problem-solving skills with ability to learn new technologies quickly
- Excellent communication and interpersonal skills with ability to work with diverse stakeholders
- Familiarity with Microsoft Office and basic computer hardware
Estimated Salary: $62,400 per annum based on local market rates
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IT Support Specialist
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