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Client Engagement Coordinator

2 months ago

Kansas City, Missouri, United States DiVentures Full time

Customer Experience Specialist

Role Overview

At DiVentures, we prioritize safety while ensuring that our customers have an enjoyable experience. Our mission is to utilize our passion for water to positively influence lives.

The Customer Experience Specialist plays a vital role in the success of DiVentures by fostering positive interactions and building enduring relationships with our clientele through personalized and attentive service. Acting as the initial point of contact, the Customer Experience Specialist embodies the essence of our brand, taking personal responsibility for each customer's journey.

With a blend of friendliness, professionalism, and a sense of urgency, the Customer Experience Specialist tailors each interaction to meet the unique needs and aspirations of our customers. This role involves making thoughtful recommendations that align with the customer's interests.

To enhance the customer experience, the Customer Experience Specialist ensures a welcoming and organized environment, characterized by exceptional product presentation. By engaging customers in person, over the phone, and via email with genuine enthusiasm, the Customer Experience Specialist effectively communicates our offerings in swim, SCUBA, service, and travel, while swiftly resolving any issues that may arise.

Key Attributes of a Successful Customer Experience Specialist

  • Outgoing
  • Demonstrates Urgency for the Customer
  • Engaging
  • Friendly
  • Positive Attitude
  • Attention to Detail
  • Problem Solver
  • Proactive
  • Courteous
  • Composed Under Pressure
  • Professional Presentation
  • Fun-Loving
  • Resilient
  • Clear Communicator
  • Empathetic
  • Eager Learner

Location and education status will be determined during the application process.