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Client Engagement Specialist

2 months ago

Kansas City, Missouri, United States DiVentures Full time

Customer Experience Specialist

Role Overview

At DiVentures, we prioritize safety while ensuring that enjoyment is at the forefront of our mission. Our commitment to utilizing our passion and the transformative power of water allows us to positively impact lives.

The Customer Experience Specialist plays a crucial role in the success of DiVentures by fostering positive interactions and building enduring relationships with our clientele through personalized and attentive customer service. As the initial point of contact, this specialist embodies the essence of our company, taking personal responsibility for each customer's journey.

With a blend of friendliness, professionalism, integrity, and a strong sense of urgency, the Customer Experience Specialist shapes each interaction by demonstrating genuine interest in understanding the unique needs and aspirations of our customers. This includes making tailored product and service recommendations that align with their interests.

Recognizing that every interaction matters, the Customer Experience Specialist is dedicated to maintaining a world-class service environment that is welcoming, organized, and visually appealing. This ensures that every customer's first impression is memorable and reflects the exceptional standards of our facility and team.

Proactively engaging with customers through in-person interactions, phone calls, and emails, the Customer Experience Specialist shares the DiVentures experience with enthusiasm. This includes greeting customers warmly, actively listening to their needs, effectively communicating our offerings in swim, SCUBA, service, and travel, and swiftly resolving any issues that may arise.

Key Attributes of a Successful Customer Experience Specialist

  • Outgoing
  • Demonstrates Urgency for the Customer
  • Engaging
  • Friendly
  • Positive Attitude
  • Attention to Detail
  • Problem-Solving Skills
  • Initiative
  • Courteous Demeanor
  • Composed Under Pressure
  • Professional Presentation
  • Fun-Loving Spirit
  • Resilient
  • Clear Communication Skills
  • Empathetic Approach
  • Eager Learner