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Customer Service Engineer

2 months ago


Hopewell Junction, New York, United States KLA Full time
Job Description

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. We are seeking a skilled Customer Service Engineer to provide service support to customers, encompassing system commissioning, system breakdown repairs, and preventative maintenance support.

Key Responsibilities
  • Provide service support to customers, including system commissioning, system breakdown repairs, and preventative maintenance support.
  • Generate a close working relationship with customers to enable the company to sell its product portfolio.
  • Provision of feedback enabling the proactive identification of product and business process improvements.
  • Timely completion of all field reports.
Requirements
  • Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).
  • Excellent communication and customer interfacing skills.
  • Good organizational skills.
  • An adaptable approach to working hours, locations, and conditions.
  • A flexible approach to work responsibilities, enabling both independent and team working.
  • Ability to work alone or unsupervised for extended periods, often in difficult conditions.
  • A systematic and logical approach to problem-solving.
  • Must be able to travel 80-90% to support the customer base as required.
What We Offer

KLA offers a total rewards package that is competitive and comprehensive, including medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.