Customer Service Representative

4 weeks ago


Hopewell Junction, New York, United States LaScala Leasing Full time

Job Title: Front Desk Agent

Job Summary:

We are seeking a friendly and outgoing Front Desk Agent to provide exceptional service to our hotel guests at LaScala Leasing. The Front Desk Agent will be responsible for assisting guests with the check-in and check-out processes, issuing room keys, and processing payments. Additionally, the Front Desk Agent will communicate with housekeeping staff to coordinate room availability, answer guest inquiries, and complete paperwork promptly and accurately.

Responsibilities:

  • Provide exceptional customer service to hotel guests
  • Assist with check-in and check-out processes
  • Issue room keys and process payments
  • Communicate with housekeeping staff to coordinate room availability
  • Answer guest inquiries and complete paperwork

Qualifications:

  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation

Work Schedule:

Part-time shifts available Saturday and Sunday 8-4, 4-12, 12-8; Monday through Friday 4-12, 12-8



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