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Technical Support Specialist

2 months ago

Virginia Beach, Virginia, United States ADS Full time

{"Job Title": "Technical Support Specialist", "Location": "Virginia Beach, VA", "Responsibilities": ["Assist in the installation, maintenance, and general support of systems including laptops, printers, and desk phones.", "Troubleshoot general Windows 10 and MAC OSX problems", "Troubleshoot Office 365, Adobe, and Java-related problems.", "Image computers and maintain on-hand inventory.", "Respond to Helpdesk tickets in a timely manner and follow up as needed.", "May help perform user profile backups when switching equipment.", "Familiar with standard concepts, practices, and procedures within our environment.", "Relies on limited experience and judgment to plan and accomplish goals.", "Will assist in a variety of IT implementations and projects.", "Perform a variety of tasks.", "Work under general supervision.", "Typically reports to a supervisor or manager.", "Minimum Requirements": ["May require an associate's degree or its equivalent with 0-2 years of experience in the field or in a related area.", "CompTia A+ and Security+ certifications preferred.", "Qualifications": ["A certain degree of creativity and latitude is required.", "Strong self-management skills as well as the ability to work as a contributing member of a multi-discipline team.", "Excellent communication skills; you collaborate easily with team members.", "Detail-oriented and collaborative. You thrive in a fast-paced agile environment.", "Hunger to learn and grow. Educate yourself on the latest technologies and best practices.", "Please note: As required in Executive Order 14042 Ensuring Adequate COVID Safety Protocols for Federal Contractors, all covered employees and new hires must be fully vaccinated by December 8, 2021, or by start date if later, unless otherwise qualified for legal medical or religious accommodation. Adequate vaccination documentation will be required.", "ADS believes that a diverse work environment leads to bigger thinking and more creative solutions to our customers' problems and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identification, national origin, or any other legally protected characteristic. We strive to represent our community with a workforce diverse in gender and ethnicity. We actively seek out veterans and the disabled for opportunities at ADS."]}