Hotel Front Desk Representative
2 weeks ago
LaKota Oaks is a premier hotel destination for weddings and private events, offering a unique and memorable experience for our guests. We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team.
Key Responsibilities:- Provide exceptional guest service, ensuring a positive experience for all visitors.
- Manage guest interactions, including check-ins, check-outs, and room assignments.
- Maintain accurate records of guest reservations, room assignments, and other relevant information.
- Collaborate with the housekeeping department to ensure seamless room status updates.
- Process guest transactions, including payments and refunds.
- Address guest complaints and concerns in a professional and courteous manner.
- Perform other related duties as assigned by management.
- High school diploma or equivalent preferred.
- Experience with Opera Cloud systems highly preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of local events and surrounding areas.
- Ability to maintain confidentiality and handle sensitive information.
LaKota Oaks is an Equal Opportunity Employer and is committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and encourage both prospective and current employees to discuss potential accommodations with the employer.
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