Multilingual Front Desk Associate
4 weeks ago
Job Summary: We are seeking a highly skilled and multilingual Front Desk Receptionist to join our team at Shaner Hotel Group. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, handling guest complaints, and ensuring guest satisfaction.
Key Responsibilities:
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Resolve discrepancies on the room status report with Housekeeping.
Requirements:
- High school graduate or equivalent.
- Previous hotel experience preferred.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About Shaner Hotel Group: Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management.
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