Front Desk Representative

4 days ago


Norwalk, Connecticut, United States Shaner Hotel Group Full time

Hotel Guest Services Coordinator

**Job Summary**

We are seeking a highly skilled and customer-focused Hotel Guest Services Coordinator to join our team at the Residence Inn Norwalk. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

**Responsibilities**

* Provide personalized guest service, responding to guest inquiries and resolving any issues in a timely and professional manner
* Process all check-ins and check-outs, ensuring accuracy and efficiency
* Handle guest complaints and concerns, escalating issues to management as needed
* Maintain a high level of knowledge about local attractions, events, and services to provide recommendations to guests
* Collaborate with the housekeeping team to resolve any discrepancies or issues
* Perform other duties as assigned by management

**Requirements**

* High school diploma or equivalent required
* Minimum one year of customer service experience, with previous hotel experience preferred
* Excellent communication and interpersonal skills
* Ability to work a flexible schedule, including weekends and holidays
* Computer experience preferred
* Bilingual English/Spanish a plus

**About Us**

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the US and internationally. We are committed to providing exceptional guest experiences and delivering outstanding results for our investors and partners.

**Why Join Our Team?**

* Opportunity to work with a dynamic and growing company
* Collaborative and supportive work environment
* Competitive compensation and benefits package
* Professional development and growth opportunities

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application, including your resume and a cover letter, to [insert contact information].



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