Front Desk Ambassador

1 month ago


Norwalk, Connecticut, United States Illume Fertility Full time
Job Title: Front Desk Receptionist

We are seeking a highly skilled and organized Front Desk Receptionist to join our team at Illume Fertility. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, ensuring a warm and welcoming experience for all who visit our offices.

Key Responsibilities:

  • Answer and triage phone calls in a professional and courteous manner
  • Update patient insurance and demographics in our systems
  • Collect and document patient chart items, including consent, license, insurance, and facesheet
  • Schedule patient appointments and alert relevant team members
  • Manage office supplies and maintain a clean and organized front desk and waiting area
  • Process payments, including patient balances, copays, and vitamin purchases
  • Participate in monthly front desk department meetings to discuss best practices and share knowledge
  • Confirm patient appointments and maintain accurate records

Requirements:

  • High school diploma or equivalent required
  • Previous experience in customer or patient service required
  • Proficiency in verbal communication in English and basic written English
  • Demonstrated ability to work effectively in a team environment
  • Effective problem-solving skills in a complex environment
  • Excellent interpersonal relationship and customer service skills
  • Good organizational and time management skills

Benefits:

  • 401(k) and 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

To learn more about our company and this exciting opportunity, please visit our website at Award-Winning Fertility Care in CT & NY | Illume Fertility



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