Front Desk Ambassador
1 month ago
We are seeking a highly skilled and organized Front Desk Receptionist to join our team at Illume Fertility. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, ensuring a warm and welcoming experience for all who visit our offices.
Key Responsibilities:
- Answer and triage phone calls in a professional and courteous manner
- Update patient insurance and demographics in our systems
- Collect and document patient chart items, including consent, license, insurance, and facesheet
- Schedule patient appointments and alert relevant team members
- Manage office supplies and maintain a clean and organized front desk and waiting area
- Process payments, including patient balances, copays, and vitamin purchases
- Participate in monthly front desk department meetings to discuss best practices and share knowledge
- Confirm patient appointments and maintain accurate records
Requirements:
- High school diploma or equivalent required
- Previous experience in customer or patient service required
- Proficiency in verbal communication in English and basic written English
- Demonstrated ability to work effectively in a team environment
- Effective problem-solving skills in a complex environment
- Excellent interpersonal relationship and customer service skills
- Good organizational and time management skills
Benefits:
- 401(k) and 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
To learn more about our company and this exciting opportunity, please visit our website at Award-Winning Fertility Care in CT & NY | Illume Fertility
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