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Front Desk Coordinator

2 months ago


Norwalk, Connecticut, United States Performance Optimal Health Full time
About Performance Optimal Health

We are a total health and wellness organization dedicated to helping people live better lives. Our team of highly trained professionals is committed to providing exceptional care and enhancing the client experience.

Job Summary

We are seeking a passionate, client service-oriented individual to join our team as a Front Desk Coordinator. In this role, you will play a pivotal role in our organization, working closely with our Physical Therapy, Wellness, Client Success, and Billing Teams to ensure the smooth operation of our front desk and provide outstanding service to our clients.

Key Responsibilities
  • Greet guests, provide site tours, and answer phone calls and email requests
  • Become an ambassador of the Performance Optimal Health brand, knowledgeable about our history, services, brand standards, programs, and pricing
  • Perform general administrative tasks, including data entry, printing/faxing/scanning, and scheduling appointments
  • Ensure compliance with HIPAA and other regulations by obtaining client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system
  • Maintain a clean, organized, and welcoming workspace with great attention to detail
  • Collaborate closely with all team members to ensure a high-quality client experience and efficient operations
  • Address client questions and concerns in a timely manner, escalating issues as needed
Requirements
  • Exceptional customer service skills
  • Strong work ethic and a commitment to learning and growth
  • Excellent interpersonal skills and the ability to create a welcoming environment
  • Strong organizational and administrative skills
  • Quick learner and self-starter
  • Ability to handle multiple tasks and prioritize effectively
  • Strong verbal and written communication skills
Benefits
  • Competitive Rate of Pay
  • Medical/Dental/Vision
  • 401K+ Match
  • Growth potential within the organization
  • Access to facilities at all locations
  • Internal and external discounts
  • Fun atmosphere
  • Continuing education stipend