Shelter Operations Coordinator
1 week ago
The Shelter Support Worker will provide ongoing support for all onsite emergency shelter activities, including screening, registration, meal services, and assisting shelter residents with basic needs. This role will work in conjunction with the shelter management team to monitor and provide appropriate services to support the emergency shelter population.
Key Responsibilities
- Service Delivery: Ensure that provisions of mandated services to residents are met daily.
- Client Intake and Support: Facilitate client intake admissions and move outs, and support all non-clinical needs of shelter residents, including greeting, meal distribution, and other support functions.
- Facility Maintenance: Complete routine resident and facility checks to ensure the facility is free of potential hazards.
- Continuous Operations: Perform other job duties as assigned to ensure continuous operations.
Requirements
- Education: High School diploma or equivalent with a minimum of one (1) year of experience working in the customer service field.
- Experience: Experience working with emergency shelter populations is preferred.
- Skills: Ability to work flexible hours to support 24/7/365 shelter operations, willingness to be on emergency standby and deployed at short notice, and ability to assess problems and develop solutions in a fast-paced environment.
- Personal Qualities: Demonstrates excellent customer service and teamwork, ability to react promptly and efficiently to shifting priorities, demands, and timelines through analytical and problem-solving capabilities, and strong oral communication skills, interpersonal skills, and teamwork ability.
About The Workforce Group
The Workforce Group is a Great Place to Work-Certified company, partnering with federal, state, and local governments to meet the needs of communities. We are an equal opportunity/affirmative action employer, committed to diversity and inclusion.
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