Administrative Assistant
6 days ago
We are seeking a highly organized and bilingual Spanish-speaking professional to join our team as an Agent's Assistant at Eric Rivera - State Farm Agent. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.
Key Responsibilities- Customer Relationship Management
- Establish and maintain strong relationships with Spanish-speaking customers, providing prompt and accurate service as needed.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Insurance Education and Sales
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Work with customers to identify their insurance needs and provide solutions that meet those needs.
- Administrative Support
- Provide administrative support to our insurance agents, including data entry, filing, and other tasks as needed.
- Assist with marketing efforts, including creating and distributing marketing materials and promoting our agency's services to customers.
- Bilingual (English and Spanish)
- Dedicated to customer service
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Able to obtain Property and Casualty License
- Able to obtain a Life/Health License
- Able to achieve mutually agreed upon marketing goals
- Interested in marketing products and services based on customer needs
- Salary plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Weekends off
- Training and development
- Profit sharing
- Growth potential/Opportunity for advancement within my office
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