Administrative Assistant

6 days ago


WilkesBarre, United States Eric Rivera - State Farm Agent Full time
Job Overview

We are seeking a highly organized and bilingual Spanish-speaking professional to join our team as an Agent's Assistant at Eric Rivera - State Farm Agent. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with Spanish-speaking customers, providing prompt and accurate service as needed.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Sales
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
    • Work with customers to identify their insurance needs and provide solutions that meet those needs.
  • Administrative Support
    • Provide administrative support to our insurance agents, including data entry, filing, and other tasks as needed.
    • Assist with marketing efforts, including creating and distributing marketing materials and promoting our agency's services to customers.
Requirements
  • Bilingual (English and Spanish)
  • Dedicated to customer service
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Able to obtain Property and Casualty License
  • Able to obtain a Life/Health License
  • Able to achieve mutually agreed upon marketing goals
  • Interested in marketing products and services based on customer needs
Benefits
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Weekends off
  • Training and development
  • Profit sharing
  • Growth potential/Opportunity for advancement within my office


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