Information Technology Intern- Administrative Office

4 weeks ago

WilkesBarre, United States Maternal and Family Health Services Full time
Description

Maternal and Family Health Services' programs touch the lives of over 90,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well. We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve.

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking an Information Technology Intern for our Administrative Office.

Job Summary:

The Information Technology Intern, in collaboration with colleagues in the IT Team, will contribute to delivering high quality support to users throughout Maternal and Family Health Services. Their duties will include supporting various projects, resolving helpdesk tickets, creating supporting documentation, managing administrative tasks, and executing a wide array of I.T. functions.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Respond to user helpdesk requests, troubleshoot problems, and help develop solutions. Ensure activities, solutions and other responses are clearly documented within the helpdesk system.
  • Support deployed hardware, operating system software, and application software.
  • Perform minor repairs to equipment; coordinate servicing if the issue is reparable under warranty.
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
  • Assist in monitoring of the MFHS EDR solution. Assist in vulnerability patching and solution updates to maintain a secure environment.
  • Assist in maintaining inventory records and documentation for equipment.
  • Contribute to MFHS technical documentation
  • Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
  • Develop and provide user training for basic hardware and software use.
  • Assist in providing technical support for network including router, firewall, and wireless access point.
  • Maintains open communication and positive working relationship with staff.
OTHER DUTIES
  • Assist with other duties as directed.
  • Promote and contribute to organizational and programmatic goals.
Qualifications/Requirements/Experience:
  • High School Diploma/GED
  • 2 years of completed coursework in the pursuit of an Information Technology or related degree.
  • 1 year of general employment preferred.
  • General understanding of business and information system principles.
  • Familiarity with data security/privacy, and HIPAA data governance standards.
  • General understanding of:
    • Cisco Meraki (security devices, access points, switches)
    • Active Directory / Azure Active Directory Administration
    • Office 365 administration
    • Unified communication and collaboration platforms
  • Knowledge of:
    • MS Windows Operating Systems (Windows 10, 11 | Windows Server 2012-2019)
    • Virtualization Technologies (VMware preferred)
    • Network / Switching configuration
    • Network support (WAN/LAN/WLAN/VPN/VLAN)
    • DNS, DHCP, IPv4, IPv6, SSL, FTP, Radius
    • EDR/MDR/Anti-virus management
    • Mobile device management
    • Remote and phone support
    • Project management fundamentals
    • MS applications
  • Ability to function independently and as part of a team
  • Excellent customer service skills

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