Service Coordinator Specialist

3 days ago


Columbia, Maryland, United States Havtech LLC Full time
Job Description

Havtech LLC is seeking a highly motivated and organized Service Coordinator to support our growing service team.

Estimated Salary: $60,000 - $80,000 per year

The ideal candidate will have excellent customer service skills, strong organizational abilities, and the ability to prioritize multiple projects and tasks to meet competing deadlines. Experience in the HVAC industry performing project management or administrative roles is preferred.

Responsibilities:

  • Administration and management of service projects including coordination with multiple vendors and customers.
  • Develop relationships with customers/vendors by providing exceptional customer service & support, including assistance with customer questions or concerns.
  • Prepare invoices for billing and any additional documentation required for billing purposes. Internal and external purchase order administration.
  • Maintain communication with customers, service technicians, and internal contacts to deliver support, via phone, email, etc.
  • Aid service technician team dutifully complete their tasks and projects.
  • Completely documents project costs and adjusts deliver accurate reporting of project performance.
  • Documents work by maintaining continuous files for each project.
  • Communicates with internal/external customers and provides necessary information, updates and documentation in a timely manner.
  • Coordinates service and technical support during start-up and throughout the warranty period.
  • Executes and coordinates with various factories.
  • Becomes proficient in the current Havtech LLC service administrative software.
  • Provides executive support for service fulfillment team.
  • Interacts with service acquisition team for successful implementation of projects.
  • Flexibility to work outside normal work hours, as required.
  • Receive and label packages with current job information and notify project managers.


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