Service Coordinator
3 weeks ago
At Havtech LLC, we are seeking a highly skilled Service Coordinator to join our team. This role plays a vital part in the efficient day-to-day service operation by overseeing scheduling activities of our service team.
Job Responsibilities:- Provide excellent customer service and support to internal departments.
- Schedule service teams to maximize productivity and meet customer needs, adjusting schedules as required.
- Maintain accurate data and customer records.
- Notify customers of upcoming services and proactively inform them of any delays or changes.
- Handle customer inquiries through phone and message boards.
- Update and monitor schedule capacity and profile settings.
- Frequent communication with customers and management regarding service status and quality.
- High school diploma or equivalent is necessary.
- Prior experience in the HVAC industry is beneficial.
- Previous experience dispatching service teams covering multiple states or regions is an asset.
- Must be organized, energetic, and passionate about delivering exceptional customer service.
- Able to effectively manage time and resources while remaining organized.
- Adaptable and able to handle shifting priorities.
- Demonstrated ability to transition seamlessly between tasks.
- Ability to remain composed under pressure and address unexpected situations.
- Proactive approach to addressing issues or opportunities with minimal supervision.
- Strong teamwork skills, supporting colleagues to achieve business objectives.
- Familiarity with Microsoft Office (Word, Excel, Outlook) and basic PC experience in Windows environment is essential.
$55,000 - $65,000 per annum, depending on experience.
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Service Coordinator Specialist
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Columbia, Maryland, United States Havtech LLC Full timeJob DescriptionHavtech LLC is seeking a highly motivated and organized Service Coordinator to support our growing service team.Estimated Salary: $60,000 - $80,000 per yearThe ideal candidate will have excellent customer service skills, strong organizational abilities, and the ability to prioritize multiple projects and tasks to meet competing deadlines....
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Service Coordinator Manager
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