Customer Service Specialist
7 days ago
About Johnson Controls International
Johnson Controls International is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Job Summary
This position is responsible for helping with and taking customer orders at the counter, looking up and ordering parts while providing excellent customer service.
Key Responsibilities
- Communicate daily with customers to understand their needs and provide solutions.
- Enter customer orders into the order entry system in a timely manner.
- Promote and support sales promotions to drive business growth.
- Collaborate with regional sales force and other field staff to deliver premier customer service.
- Research and resolve customer complaints and issues, providing assistance in locating and identifying replacement parts.
- Provide same-day responses to customer inquiries regarding product availability and backorder status.
- Process credit and return requests in a timely and efficient manner.
- Perform daily maintenance to customer orders to ensure timely delivery based on customer demand.
Requirements
- High School diploma or equivalent combined education and experience.
- Experience related to customer service and high-volume calls.
- Proficiency in a Windows operating environment, including email and Microsoft Office software.
- Strong interpersonal skills and decision-making abilities.
- Effective and professional communication and organization skills.
- Strong conflict resolution skills.
- Ability to work effectively in a high-volume, fast-paced environment.
Preferred Skills
- Forklift experience and certification.
- Warehouse experience.
Equal Employment Opportunity
Johnson Controls International is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
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