Account Manager

2 days ago

Santa Clara, California, United States ABM Industries Full time
Job Title: Account Manager

ABM Industries is seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for the direct oversight of janitorial supervisors and front-line employees on your designated shift.

Key Responsibilities:
  • Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
  • Ensure that future schedules are complete (days off, vacations, etc.).
  • Ensure all call-offs are covered.
  • Manage daily schedules and accommodate increased/decreased client staffing requests.
  • Manage employee lunches and breaks.
  • Manage the No-Fault Attendance Policy.
  • Communicate with Client representatives on a frequent basis regarding operations.
  • Maintain daily shift report for managers.
  • Perform basic administrative and payroll functions (as required).
  • Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels.
  • Effectively coach, counsel and discipline employees.
  • Work with Safety Quality Manager to ensure the safety, security, and quality of the operation. Set positive, professional example for workforce.
  • Ensure supervisor and front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
  • Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
  • Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
  • Miscellaneous duties as assigned.
Requirements:
  • High school diploma or GED required. College degree or equivalent work experience preferred.
  • Previous management experience preferred.
  • Must be 18 years of age or older.
  • Must submit to and pass a drug screen.
Working Conditions:

The work environment has a moderate noise level.

The individual may be required to stand and walk for the majority of the work shift. The individual may be required to lift 50 pounds or more for the majority of the work shift.

Language Skills:

Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks. Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public. Must also possess and utilize effective listening skills.

Math Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Computer Skills:

Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times. Employee must comply with and enforce all guidelines and policies set forth in the ABM Industries Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

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