Medical Front Desk Coordinator-Franconia

3 weeks ago

Alexandria, Virginia, United States WS Audiology Americas Full time

Unlock Human Potential with WSAudiology

WSAudiology is a global leader in the hearing aid industry, dedicated to bringing back hearing for millions of people worldwide. Our mission is to reframe the world of hearing care and set the highest standard in modern hearing health.

About the Role

As a Client Experience Specialist, you will be passionate about the hearing healthcare of our clients. Your primary responsibilities will include ensuring clients' needs are met in a timely manner, maintaining a well-organized appointment schedule, and prioritizing Simply Excellent Hearing Care.

What We Offer

  • Culture and Community: Ongoing training, mentorship, and professional development opportunities to help you grow in your career.
  • Attractive Compensation Package: Competitive salary, monthly bonus opportunities, and a comprehensive benefits package.
  • Field Support: Our dedicated team will provide you with the support you need to succeed in your role.

Key Responsibilities

  • Maintain client charts and ensure information is up-to-date.
  • Prioritize welcome and confirmation calls, providing friendly and enthusiastic customer service.
  • Manage the clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
  • Enter stock and custom orders, perform weekly inventory audits to ensure accuracy.
  • Maintain detailed and accurate records of cash and bank deposits, and perform all end-of-day processes and reports/settlements.
  • Maintain a clean, inviting, and friendly environment.
  • Maintain basic knowledge of hearing aid technology and perform basic cleaning/repair functions.
  • Assist with basic hearing aid troubleshooting via telephone or in-person, and clean and check hearing aids.
  • Maintain knowledge of current HearUSA products, promotions, and pricing, and facilitate and support with HearAssist and remote care as needed.

Requirements

  • High School Diploma or equivalent.
  • Experience in customer service and office administration.
  • Excellent oral and written communication skills, with the ability to establish and maintain a professional rapport with clients and co-workers.
  • Proficiency with computers, including scheduling software and MS Office.
  • Strong multi-tasking, organization, and time-management skills.

A Place to Grow Your Career

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. We offer a professional development team of dedicated Regional Training Managers, continuing education, LinkedIn Learning, and tuition reimbursement.

Equal Opportunity Employer

WSAudiology provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.

Location

Alexandria-Franconia

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