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Medical Office Coordinator

2 months ago

Lexington, Kentucky, United States Spaulding Rehab Full time
Job Summary

As a Patient Service Representative at Spaulding Rehab's Lexington Outpatient Center, you will play a vital role in ensuring the smooth operation of our outpatient registration service and scheduling process. This is an exciting opportunity to join our team and contribute to the delivery of exceptional patient care.

Key Responsibilities
  • Coordinate the complete demographic and insurance intake process, ensuring accurate and timely registration of patients.
  • Schedule patients and verify their insurance coverage, providing excellent customer service and resolving any issues that may arise.
  • Orient patients to the center and coordinate additional patient services as needed, demonstrating a commitment to patient satisfaction.
  • Support other center team members by answering phones, assisting customers, and fulfilling cross-trained responsibilities, promoting a collaborative and efficient work environment.
  • Maintain accurate and up-to-date scheduling status, identifying and addressing potential problems to ensure seamless operations.
  • Process patient pre-registration, registration, insurance verification, and scheduling in accordance with center standards, ensuring compliance with regulatory requirements.
  • Provide administrative support, including answering phones, confirming appointments, and handling insurance requirements, photocopying, typing, faxing, and inventory management.
  • Ensure timely completion of medical record setup, maintenance, and discharge, adhering to center guidelines and promoting accurate and efficient record-keeping.
  • Process monthly patient satisfaction questionnaires, analyzing feedback to identify areas for improvement and implementing changes to enhance patient experience.
  • Deliver exceptional customer service, achieving stated goals and promoting a positive reputation for Spaulding Rehab.
  • Record insurance approvals and documentation in the medical record and computer system, ensuring accuracy and compliance with center standards.
  • Enter and reconcile therapy charges as assigned, maintaining accurate financial records and promoting efficient billing processes.
  • Participate in additional department, organization, or network activities, contributing to established objectives and promoting a culture of excellence.
  • Embody the PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence in all aspects of work, promoting a positive and supportive work environment.
Requirements
  • High school graduate required; Associates degree preferred.
  • Two years of experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
  • Computer proficiency required; Microsoft office applications preferred with ability to learn new software.
  • Highly developed communications and interpersonal skills, working with diverse populations.
  • Ability to work independently, be self-directed, and contribute as a member of a team.
  • Anticipates challenges and develops and implements strategies for addressing them.
  • High level of service delivery, demonstrating initiative with ability to prioritize work, meet deadlines, and adapt to changing situations.
  • Attention to detail.