Customer Service Representative
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Mariano's, a part of The Kroger Company. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities- Provide friendly and efficient customer service by greeting customers, answering questions, and resolving issues in a timely manner.
- Anticipate customer needs and effectively communicate with them to strengthen customer loyalty.
- Oversee front end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and excellent service.
- Train, monitor, and coach associates on all front end policies and procedures, including proper handling of product, tender, and coupons.
- Communicate pricing and signage discrepancies to the pricing coordinator.
- Provide back-up coverage for the Service Operations Manager in their absence.
- High School Diploma or GED.
- Effective interpersonal and customer service skills.
- Good math skills (ability to add, subtract, multiply, and divide).
- Sound judgment/decision-making skills.
- Friendly, approachable, and outgoing demeanor/team player.
- Ability to work in a fast-paced environment.
- Good oral and written communication skills.
Mariano's, a part of The Kroger Company, is a leading grocery retailer based in Illinois. We are committed to providing our customers with exceptional service and a positive shopping experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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