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Retail Customer Service Representative

2 months ago

Glenview, Illinois, United States DICK'S SPORTING GOODS INC Full time

About the Role

We are seeking a highly skilled and customer-focused Retail Customer Service Specialist to join our team at DICK'S Sporting Goods. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Provide world-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Drive sales growth by engaging with customers, making product recommendations, and promoting company programs and services
  • Ensure a safe and secure shopping environment, adhering to company policies and procedures
  • Collaborate with colleagues to achieve sales goals and maintain a high level of customer satisfaction

Requirements

  • 1-2 years of retail sales or customer service experience
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Basic cash management procedures and ability to handle cash transactions
  • Strong communication and interpersonal skills

What We Offer

DICK'S Sporting Goods is an equal opportunity employer committed to creating an inclusive and diverse workforce. We offer competitive pay, comprehensive benefits, and opportunities for career growth and development.