Customer Service Representative

5 days ago


Glenview, Illinois, United States Kroger Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities

  • Provide friendly and efficient customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Operate a cash register and process transactions accurately and efficiently.
  • Assist customers with finding products, loading/unloading heavy items, and retrieving out-of-reach items.
  • Anticipate customer needs and respond to questions and resolve issues in a timely manner.
  • Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and excellent service.
  • Ensure front-end cleanliness, maintenance, and sanitation.
  • Train, monitor, and coach associates on all front-end policies and procedures.
  • Communicate pricing and signage discrepancies to the pricing coordinator.
  • Provide back-up coverage for the service operations manager in their absence.
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping.
  • Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
  • Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection, and cleaning).
  • Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations.

Requirements

  • High School Diploma or GED.
  • Effective interpersonal and customer service skills.
  • Good math skills (ability to add, subtract, multiply, and divide).
  • Sound judgement/decision-making skills.
  • Friendly, approachable, and outgoing demeanor/team player.
  • Ability to work in a fast-paced environment.
  • Good oral and written communication skills.

About Us

We are a leading grocery retailer with a commitment to providing excellent customer service and a positive shopping experience. We are proud to be part of the Kroger family of companies and share their values of respect, honesty, integrity, diversity, inclusion, and safety.



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