Customer Service Liaison

3 days ago


Glenview, Illinois, United States North American Corporation Full time

Job Summary

The Customer Service Liaison provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all North American customers.

Key Responsibilities

  • Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
  • Answer customer inquiries regarding orders, products, and services.
  • Process customer orders received by phone, fax, or mail.
  • Handle complaints within established guidelines and initiate appropriate follow-up and response.
  • Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.
  • Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
  • Provide pricing information to customer.
  • Complete and maintain all paperwork related to customer transactions.
  • Act as a liaison between customer and other internal departments.
  • Work closely with the purchasing warehouse and shipping departments.

Requirements

  • High school equivalent or diploma required; Bachelors degree preferred.
  • Previous sales support or customer service experience.
  • Excellent verbal and written communication skills.
  • Excellent data entry skills.
  • Experience with Microsoft Office.

About North American Corporation

North American Corporation is a diversified distribution company with a strong presence in the facility supplies, packaging solutions, and specialty products industries. We are committed to creating greater efficiencies and scale, with a high-touch, customer-first approach. Our team works closely with customers to understand their needs and provide tailored solutions to meet their goals.



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