Customer Service Representative

5 days ago


Glenview, Illinois, United States FIELDS CHRYSLER JEEP DODGE RAM (GLENVIEW) Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Fields Chrysler Jeep Dodge Ram (Glenview). As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Customer Service: Assist customers with their inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk area, handle phone calls, and direct customers to the appropriate department.
  • Cash Handling: Process customer payments, handle cash, checks, and credit card transactions, and maintain accurate records.
  • Communication: Communicate effectively with customers, management, and sales personnel to ensure a smooth and efficient experience.
  • Administrative Tasks: Assist with various clerical duties, such as data entry, filing, and other tasks as needed.
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a dealership or retail environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Technical Skills: Proficiency in Microsoft Office suite, with experience in data entry and record-keeping.
  • Availability: Availability to work flexible hours, including evenings and weekends.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within our organization.
  • Team Environment: A dynamic and supportive team environment, with a focus on collaboration and teamwork.


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