Patient Services Coordinator

1 week ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Carle Foundation Hospital. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth operation of our daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation process, including patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
  • Provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive experience and addressing any concerns or issues in a timely and professional manner.
  • Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Initiate and secure prior authorizations as needed, ensuring compliance with insurance coverage rules and regulations.
  • Collaborate with healthcare providers, nurses, and other team members to ensure seamless communication and coordination of patient care.
Requirements
  • Previous public contact position experience, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
  • Strong communication skills, with the ability to observe high standards of confidentiality and prioritize multiple tasks concurrently.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Successful completion of mandatory insurance training and ongoing competency refreshers.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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