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Patient Services Coordinator

2 months ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

The Patient Services Representative plays a vital role in ensuring the smooth operation of our clinic. This position is responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities
  • Coordinates and participates in daily clinic preparation, including patient identification, check-in, and charge posting.
  • Provides exceptional customer service, ensuring patients' needs are met.
  • Manages cash transactions and maintains accurate records.
  • Schedules patient appointments and coordinates with healthcare teams.
  • Reports medical information accurately and in a timely manner.
  • Communicates effectively with patients, physicians, and staff.
Requirements
  • Associate's degree in a related field or three years of experience in an office/customer service environment.
  • Successful completion of a medical terminology course within one year of start date.
  • Previous public contact position, basic computer skills, and experience with general office equipment.
Skills and Knowledge
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficient in using medical terminology and insurance coverage rules.

Carle Health is an equal opportunity employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, or disability. We participate in E-Verify and require all new team members to provide documentation to confirm work authorization.