Patient Services Coordinator

17 hours ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

The Patient Services Representative plays a vital role in ensuring the smooth operation of our clinic. As a key member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities
  • Coordinates and participates in daily clinic preparation, including patient identification, patient check-in, and charge posting.
  • Provides exceptional customer service to patients, ensuring their needs are met and exceeded.
  • Manages cash and credit transactions, maintaining accurate records and adhering to financial policies.
  • Schedules patient appointments, ensuring timely and efficient use of resources.
  • Communicates effectively with patients, physicians, and staff, conveying critical information in a clear and concise manner.
  • Participates in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • Associate's degree in a related field or three years of experience in an office/customer service environment.
  • Successful completion of a medical terminology course within one year of start date.
  • Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
What We Offer

As a Patient Services Representative at Carle Foundation Hospital, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer a competitive salary, comprehensive benefits package, and a defined career pathway program to help you advance in your career.



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