Reception Team Leader
1 week ago
Key Responsibilities
- Oversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk staff, guest service aides, concierge personnel, and PBX operators.
- Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to fulfill any of these roles as needed.
- Effectively manage and utilize the MICROS system at the front desk, ensuring accuracy in all daily transactions, including those that are less frequent.
- Review and reconcile AM and PM discrepancy reports with precision.
- Maintain open communication with the Housekeeping and Engineering Departments regarding guest room statuses, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
- Welcome and engage with guests in a friendly manner, efficiently handling check-ins and check-outs, addressing inquiries, and assisting with various guest needs.
Join a dynamic team at Remington, where we prioritize exceptional guest experiences. Our establishment is conveniently located near major business hubs and shopping destinations, providing a vibrant atmosphere for both guests and staff.
Qualifications
Ideal Candidate Profile
- Ability to maintain composure while managing high-pressure situations and addressing guest concerns.
- Strong work ethic and self-motivation.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
- A team player who is dedicated to creating memorable experiences for our guests.
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