Reception Team Leader

1 week ago


Houston, Texas, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk staff, guest service aides, concierge personnel, and PBX operators.
  • Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to fulfill any of these roles as needed.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accuracy in all daily transactions, including those that are less frequent.
  • Review and reconcile AM and PM discrepancy reports with precision.
  • Maintain open communication with the Housekeeping and Engineering Departments regarding guest room statuses, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, efficiently handling check-ins and check-outs, addressing inquiries, and assisting with various guest needs.
Work Environment

Join a dynamic team at Remington, where we prioritize exceptional guest experiences. Our establishment is conveniently located near major business hubs and shopping destinations, providing a vibrant atmosphere for both guests and staff.

Qualifications

Ideal Candidate Profile
  • Ability to maintain composure while managing high-pressure situations and addressing guest concerns.
  • Strong work ethic and self-motivation.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A team player who is dedicated to creating memorable experiences for our guests.


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