Automotive Service Operations Leader

2 weeks ago


Houston, Texas, United States Team Gillman Full time

Automotive Service Operations Leader

If you possess a strong desire to assist others, a passion for exceptional customer service, and the capability to guide a thriving service team, this role is tailored for you. We are on the lookout for an Automotive Service Operations Leader for our esteemed Volkswagen dealership. This position requires a motivated individual who is serious about building a rewarding career in the competitive automotive sector.

Key Responsibilities

  • Conduct daily one-on-one meetings with each Assistant Service Manager to identify and address potential service challenges.
  • Oversee automotive repair and maintenance processes to avert operational setbacks.
  • Collaborate with the service director to establish departmental goals and objectives.
  • Recruit, interview, and onboard service personnel.
  • Maintain daily sales and production records as directed by upper management.
  • Analyze and assess service sales performance metrics.
  • Staff technical teams according to production needs.
  • Stay updated on new products and modifications to existing offerings.
  • Manage department finances within the guidelines set by upper management.
  • Ensure efficient repair-order flow to maximize productivity.
  • Monitor and control all warranty activities to guarantee adherence to policies and procedures.
  • Follow dealership protocols regarding client vehicle care and operation.
  • Administer payroll for service staff in conjunction with the payroll department, securing necessary approvals.
  • Enforce OSHA regulations and procedures.
  • Conduct performance evaluations for service staff.
  • Engage in operational planning initiatives.
  • Maintain the facility and its equipment.
  • Facilitate weekly department meetings and participate in weekly management meetings.

Education and Experience

A minimum of an Associate's degree or equivalent from a two-year college or technical institution, coupled with 5 years of relevant experience, or a comparable combination of education and experience.

Compensation

Compensation is competitive and reflective of experience, aligned with industry standards.

Benefits

In addition to ongoing personal development opportunities, our team members enjoy a comprehensive benefits package, including:

  • Full health benefits (medical, dental, vision, life insurance)
  • 401k retirement savings plan with company matching
  • Employee discounts
  • Drug-free workplace
  • Equal Opportunity Employer
  • Up to two weeks of vacation

About Team Gillman

Established in 1938, Team Gillman has grown into a family-owned and operated group of automobile dealerships, emphasizing customer service and satisfaction. Our legacy continues under the leadership of Chris Gillman, ensuring that every employee understands the importance of customer service in our ongoing success.



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