Audio-Visual Support Specialist
2 weeks ago
Company: Nationwide IT Services
Role: Multimedia Technician
As a Multimedia Technician, you will collaborate with your colleagues to deliver exceptional audio/visual support services. Your primary responsibility will be to assist clients with technical needs in various conference rooms equipped with advanced audiovisual technology.
Key Responsibilities:- Provide comprehensive audio/visual and collaborative technology support, addressing requests for assistance via various communication channels.
- Conduct thorough preparations and testing of equipment prior to events to ensure optimal performance.
- Diagnose and troubleshoot A/V devices, control systems, and related equipment in diverse settings.
- Log, prioritize, and track support requests using a ticketing system, ensuring timely resolution.
- Simulate technical issues to identify and rectify operational challenges.
- Escalate complex problems to appropriate teams while collaborating on solutions.
- Document incidents and resolutions to enhance internal knowledge bases.
- Set up and dismantle A/V equipment efficiently, ensuring proper configuration for events.
- Deliver basic training and guidance to staff on A/V equipment usage.
- Maintain and update internal support documentation and client help resources.
- Perform routine checks on conference room equipment to ensure readiness for use.
- Carry out maintenance tasks, including bulb and battery replacements, and cleaning of A/V equipment.
- Provide insights on equipment upgrades and replacements as necessary.
- Conduct quality assurance testing on presentation systems and virtual conferencing software.
- Stay informed about the latest A/V technologies and industry practices.
- Strong verbal and written communication skills with a keen attention to detail.
- Excellent interpersonal abilities, facilitating effective interactions with diverse personnel.
- Proficient in time management and prioritization to meet project deadlines.
- Self-motivated, creative, and positive attitude, capable of working independently and as part of a team.
- Demonstrated problem-solving and troubleshooting skills.
- Familiarity with PC and networking environments.
- Ability to set up, transport, and manage A/V equipment safely.
- Physical capability to work at heights and lift heavy equipment as required.
- Experience with Microsoft Teams Rooms and Crestron Flex video conferencing systems.
About Nationwide IT Services: We are a veteran-owned small business dedicated to providing innovative IT and management consulting solutions. Our mission is to leverage technology and industry best practices to deliver exceptional services to our clients.
We are committed to equal employment opportunities for all qualified candidates.
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