Hardware and Software Support Technician

1 week ago


Cambridge, Massachusetts, United States Merge IT Full time
Job Summary

We are seeking a highly skilled Senior IT Support Engineer to join our team at Merge IT. As a Senior IT Support Engineer, you will be responsible for providing technical support and leadership to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Lead small teams in delivering technical work packages to meet business and customer requirements.
  • Provide technical leadership and expertise in your area of specialization.
  • Document and report on work completed to ensure compliance with company and customer procedures.
Requirements
  • 7 years of experience in an IT service environment.
  • BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
  • Experience with ticketing systems such as ServiceNow.
  • Hardware break-fix assistance.
  • PC imaging processes and procedures.
  • Troubleshooting.
  • Mobile phone support.
  • Audio Visual support experience a plus.
About Merge IT

Merge IT is a leading provider of IT talent to Fortune 100, enterprise-level clients. We are committed to creating an inclusive environment for all employees and celebrate diversity. We are an equal opportunity employer and require all persons hired to verify identity and eligibility to work in the United States.



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