Client Relationship Manager

5 days ago

Orlando, Florida, United States Seacoast Bank Full time
Job Summary

This position is responsible for increasing branch assets, deposits, customer base and revenue by building rapport with new and existing customers to understand their current and future financial needs, and match Seacoast Bank's products and services to those needs. The Client Advisor will also function as a bank Teller, processing transactions for customers in the lobby and drive-thru. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

Key Responsibilities
  • Relationship Building
    • Exhibit consistent relationship building including, but not limited to:
      • Prepare for various customer interactions
      • Build rapport
    • Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
    • Match customer needs to Seacoast Bank products and services
      • Confidently and proficiently explain Seacoast Bank products and services to customers
      • Proven ability to create and enhance relationships based on customer needs
      • Ask for referrals from new and existing customers
      • Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
    • Respond promptly to customer needs and requests for service.
    • Quickly seek out appropriate people in more complex financial matters.
    • Able to balance business needs with customer requests while managing potential risk to bank.
    • Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
    • Participate in community, charitable or civic events.
    • Deliver presentations regarding banking products/services through networking events.
    • Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships.
    • Maintain an active NMLS registration status.
    • Exhibit high proficiencies in all consumer deposit and lending products and processes. Has the ability to mentor other associates.
    • Exhibit expert understanding of small business deposit products and processes and an intermediate understanding of small business lending products and processes.
    • Exhibit high proficiency in outbound calling process. Has the ability to mentor other associates.
    • Highly effective with proven track record in identifying referral opportunities with internal business partners.
    • Ability to source Treasury Management solutions and services and small business lending needs.
    • Be highly proficient and leads Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes
    • Assist leadership team by processing applications to meet the needs of small business customers.
  • Operations
    • Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, protecting the Bank against the risk and exposure of criminal or fraudulent activity. Escalate customer concerns as needed.
    • Ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates. Follows up on all audit / scorecard / QC deficiencies.
    • Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
    • Balance cash drawer daily and monitors own work for accuracy.
    • Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
    • Adhere to Seacoast Bank's Code of Conduct.
    • Follow all safety and security procedures.
    • May support Branch Leadership in operational and customer service supervisory functions in Branch Leadership absence.
    Requirements
    • High School Diploma or equivalent required.
    • Minimum of 6 months cash handling experience preferred.
    • College degree preferred.
    • 4+ years in financial services experience required.
    • Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
    • Demonstrate excellent communication (written and verbal) and interpersonal skills.
    • Able to work independently and exercise a high degree of initiative.
    • PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
    • Active NMLS or 2+ years lending experience required.

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