Client Support Representative
2 weeks ago
Position Overview
Key Responsibilities
National Call Center
Our objective is to provide comprehensive, evidence-based treatment for individuals facing both mental health and substance use challenges through our clinical services, educational initiatives, and research efforts. We strive to offer effective, enduring treatment and outstanding care experiences throughout our operations.
The Customer Service Associate (CSA) serves as the initial point of contact for our clientele, handling incoming inquiries from diverse sources. They assess the nature of calls, direct them to the suitable personnel, and utilize the Admissions Coordinator communication protocol when necessary. The CSA is also responsible for maintaining thorough documentation of each interaction.
Essential Skills:
- Ability to maintain composure in high-pressure situations
- Consistent achievement of performance targets
- Strong communication and relationship-building capabilities
- Proficiency in various software applications
- Exceptional customer service skills
What We Offer:
- Engaging and fulfilling work environment
- Competitive salary and generous paid time off
- Comprehensive Medical, Dental, Vision, and Prescription Drug Plans
- 401(k) plan with company matching and stock options
About Us:
Universal Health Services, Inc. is a prominent provider of healthcare services, acknowledged for its achievements and operational excellence. With a footprint across multiple states and countries, UHS presents career advancement opportunities and a wide array of services.
Qualifications
Education: High School Diploma or Equivalent. Bachelor's Degree is preferred.
Relevant Experience: 1-3 years in customer service roles.
Knowledge: Experience in customer service and call center operations is preferred. A background in substance use or psychiatric treatment is advantageous.
*This is a HYBRID POSITION, with evening shifts available.
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