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Customer Support Representative

2 months ago

Brentwood, Tennessee, United States Tyler Technologies Full time

Job Overview

The role of the Part-Time Software Support Representative involves providing essential administrative assistance to ensure the smooth operation of our office. This position requires a blend of routine and complex tasks aimed at maintaining accuracy and efficiency in daily activities.

Key Responsibilities

  • Deliver administrative support by executing both routine and intricate tasks to uphold operational accuracy and efficiency.
  • Respond to customer inquiries via phone regarding various topics, including transactions and account management.
  • Address customer email questions concerning deposit confirmations and scheduling.
  • Welcome visitors to the office and assist in organizing corporate events and meetings.
  • Oversee the distribution of incoming and outgoing mail, including courier services.
  • Carry out additional related duties as assigned.
  • Assist with managing corporate receipts and other accounting-related tasks as necessary.
  • Demonstrate knowledge of office practices, procedures, and equipment.
  • Utilize computer systems effectively and navigate various web and data platforms.
  • Communicate ideas clearly and persuasively, both verbally and in writing.
  • Build and maintain effective working relationships with the public and colleagues.
  • Adapt to a fast-paced work environment with high expectations.

Required Qualifications

  • An Associate Degree or higher.
  • Relevant postsecondary education or certifications.
  • Previous experience in a similar role is preferred.
  • Entry-level candidates are welcome to apply.