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Customer Service Representative

2 months ago

Brentwood, Tennessee, United States Randstad Full time
Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Randstad. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

About the Role
  • Provide high-quality customer service to clients via phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a prompt and professional manner.
  • Work collaboratively with internal teams to ensure seamless service delivery.
  • Develop and maintain strong relationships with clients to drive business growth and retention.
  • Stay up-to-date on industry trends and best practices to continuously improve service delivery.
Key Responsibilities
  • Manage a high volume of customer interactions, prioritizing tasks and resolving issues efficiently.
  • Utilize strong problem-solving skills to address customer concerns and find effective resolutions.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • 2+ years of customer service experience in a fast-paced environment.
  • Proven track record of delivering exceptional customer service and driving business results.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
What We Offer
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A dynamic and supportive work environment that fosters growth and collaboration.