Client Project Coordinator I

2 weeks ago

St Petersburg, United States Leviton Manufacturing Full time
About Leviton

Leviton is at the forefront of innovation, providing solutions that illuminate, energize, and connect various environments. With a legacy spanning over 115 years, we create intelligent products that enhance the safety, efficiency, and productivity of our customers' daily lives. Our workforce is our most valuable resource, and we encourage our team to ask questions, embrace challenges, seek diverse viewpoints, and anticipate future needs. We believe in harnessing individual skills and passions to navigate a dynamic and evolving landscape.

About the Position

Under the guidance of the Customer Service Manager, this role is pivotal in supporting the logistics of customer service initiatives and preparing formal quotations for key account management while gaining insights into Make to Order processes. The Client Project Coordinator I is tasked with maintaining operational procedures and delivering training in this domain. This position plays a crucial role in ensuring that the Customer Service team meets or surpasses customer expectations by delivering exemplary service.

Key Responsibilities
  • Engage professionally and effectively with both internal and external clients, particularly through phone and email, addressing inquiries related to lead times, pricing, and order status.
  • Accurately and promptly process customer orders and resolve any issues that arise.
  • Comprehend all Network Solution offerings, including Standard and Make to Order products, and effectively communicate product details and policies to clients.
  • Proactively identify solutions and corrective measures for customer concerns, including data entry errors, shipment discrepancies, and pricing issues.
  • Assist in establishing shipping timelines that align with customer requirements, ensuring timely communication of delivery expectations and expediting orders as necessary.
  • Coordinate with engineering for new product creation, relay special manufacturing requirements, and facilitate material substitutions.
  • Manage the logistics of material returns and credit transactions.
  • Compile and analyze data for various reports using Excel and Word.
  • Participate in cross-departmental meetings, offering insights from a customer service perspective on product development, marketing strategies, and safety protocols.
  • Process invoices and billing adjustments using Intuitive and Oracle systems, including handling order cancellations.
  • Support teams as required and assist the Strategic Account Team in logistics to maximize customer satisfaction.
Qualifications

Essential:

  • Exceptional customer service abilities.
  • Strong communication skills via phone, fax, and email with both internal and external stakeholders.
  • Meticulous attention to detail and proficiency in handling calculations related to pricing and billing.
  • Capability to manage multiple tasks and thrive in a fast-paced environment.
  • Demonstrated ability to collaborate effectively within a team.

Proficient in:

  • Microsoft Excel and Word.
  • Presenting information and addressing inquiries from various stakeholders, including managers, clients, and the public.

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Education & Experience
  • High School diploma or equivalent, with an Associate Degree preferred.
  • At least 1 year of experience in customer service, ideally within a manufacturing context.
  • Experience in the telecommunications or datacom sectors, as well as familiarity with Made-to-Order processes, is advantageous.
What We Provide

Our comprehensive benefits package includes:

  • Medical, dental, and vision insurance.
  • 401K plans with employer-matching contributions.
  • Tuition reimbursement opportunities.
  • Paid time off and holidays.
  • Volunteer time off.

For further details about our benefits, please refer to our company resources.

Join us and be part of a brighter future.

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