Front Desk Hospitality Representative

3 days ago


Seattle, Washington, United States Sonder Holdings, Inc. Full time

At Sonder Holdings, Inc., we are revolutionizing the hospitality industry and seeking a talented individual to join our team as a Front Desk Hospitality Agent. With a competitive hourly rate of $23.00 plus benefits and perks, this role offers an exciting opportunity for those passionate about delivering exceptional guest experiences. The ideal candidate will have demonstrated experience in hotels, restaurants, or customer-facing roles and possess excellent problem-solving skills, computer literacy, and writing abilities.

The successful Front Desk Hospitality Agent will be the face of Sonder, working collaboratively with team members to create an exceptional first impression on guests, visitors, and internal partners. They will guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features. Additionally, they will communicate with guests in-person and through digital communication systems to anticipate and address their needs, guaranteeing a seamless and enjoyable experience throughout their stay.

This versatile role requires a personable, service-minded individual who thrives in a fast-paced environment and is committed to delivering exceptional guest service. The Front Desk Hospitality Agent will be responsible for handling all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible. They will also ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.

The compensation package includes competitive stock, health, and lifestyle benefits, such as medical, dental, and vision insurance (where applicable), flexible vacation, wellness and volunteering days, annual free credits and discounts to stay in Sonders, and workplace flexibility (for remote-specified positions only). As part of our commitment to creating a workplace open to all, we have created Sonder Circles, employee resource groups that aim to foster a diverse, equitable, and inclusive workplace aligned with the communities we serve.



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