Front Desk Associate
1 week ago
Front Desk Agent Role
Overview
The Mayflower Park Hotel is seeking a full-time Front Desk Agent to join our dynamic team. As a Front Desk Agent, you will be responsible for warmly welcoming guests and facilitating smooth check-ins and check-outs. You will handle phone calls, emails, and guest inquiries promptly and courteously. This role requires excellent interpersonal skills, a genuine passion for delivering outstanding customer service, and the ability to multitask effectively.
Responsibilities
•Warmly welcoming guests and facilitating smooth check-ins and check-outs.
•Handling phone calls, emails, and guest inquiries promptly and courteously.
•Providing guests with helpful information and recommendations about local attractions.
•Maintaining an organized and tidy front desk area throughout shifts.
Requirements
•Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays required.
•Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service.
•Ability to multitask effectively and remain composed under pressure.
•Basic computer proficiency, including experience with reservation systems (preferred but not required).
•Previous experience in hospitality is a plus, but not mandatory.
•Strong organizational skills.
•Bilingual is a plus, but not required.
About Us
The Mayflower Park Hotel is a historic hotel that prides itself on providing a unique and memorable experience for our guests. As a valued member of our team, you will have the opportunity to contribute to this mission and help us provide a one of a kind service around the clock.
Salary
20-20
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