Customer Service Associate
3 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. In this role, you will be responsible for delivering exceptional guest experiences, managing front desk operations, and collaborating with other departments to achieve seamless service delivery.
About Us
Lodging Dynamics Hospitality Group is a leading hospitality management company dedicated to making money and doing good. With over 30 years of experience, we operate hotels across multiple states and brands, prioritizing exceptional services and opportunities for our employees, guests, and investors.
Responsibilities
- Provide top-notch customer service to guests, addressing their needs and resolving any issues promptly
- Manage front desk operations, including registration, checkout, and cashiering tasks
- Upsell guest rooms and amenities to enhance revenue and guest satisfaction
- Maintain accurate records and communicate effectively with other departments
Requirements
- Associate's degree in Hospitality or Travel & Tourism preferred
- Minimum one year of experience in a front office role
- Strong knowledge of the hospitality industry and administrative skills
- Able to communicate effectively with guests, management, and co-workers
- Ability to stand up to 8 hours at a time
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