Patient Services Coordinator II

2 days ago


New York, New York, United States The Mount Sinai Health System Full time
Job Description

The Patient Services Coordinator II plays a vital role in delivering exceptional patient care at The Mount Sinai Health System. As a liaison for patient care activities, this individual ensures seamless coordination and quality care during patient visits.

Key Responsibilities
  • Collaborate with Primary Care Providers to facilitate patient care plans, participating in daily huddles and monthly case discussions.
  • Coordinate appointments, information, and continuing care requirements to ensure timely and effective patient care.
  • Monitor and update dashboards with reminders and alerts to organize daily tasks, including visit status reminders, follow-up appointments, and authorization for medical review.
  • Resolve issues impacting patient care progression by collaborating with clinical staff.
  • Provide front-end coverage as needed, recording telephone encounters for routing to appropriate Providers.
  • Work as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
  • Recommend process and service improvements to promote patient satisfaction and address issues.
  • Provide thoughtful and informative responses to patients, guiding them through their healthcare options.
  • Maintain understanding of medical terminology and practices used within the hospital through further education.
About The Mount Sinai Health System

The Mount Sinai Health System is a leading academic medical system in the New York metro area, with a commitment to advancing health for all people, everywhere. Our system includes eight hospitals, over 400 outpatient practices, and a school of medicine and graduate education.

We are passionate about creating an inclusive and welcoming work environment where all feel valued, belong, and can advance professionally. Our goal is to become an anti-racist healthcare and learning institution that intentionally addresses structural racism.



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